“What Role Does the ORM Plays in Digital Marketing?”

ORM Plays in Digital Marketing Experts reveal that most consumers will have thorough online research before purchasing any products or services from your brand. Importantly, more than half the consumers will read your brand’s reviews or the customers’ comments before purchasing your products or services. Thus, if your brand has negative reviews, you’ll miss out […]

The Future of Customer Experience

The Future of Customer Experience Going by current trends, companies that focus on the customer experience generate 4-8% more revenue than their competitors today. This has led customer experience to evolve into a competitive advantage, a critical differentiator, a loyalty booster, and a motivator for repeat business. So, what will the future of customer experience […]

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